We understand that one size does not fit all! But ask yourself: Is your IT service management solution right-sized for your needs? IT service management must compete for budgets in the same way that other hardware and software investments do, but with more staff working remotely, how can that budget provide more value? This scenario has today’s CIOs rethinking their ITSM strategy from an ROI, payback, and value perspective, juggling short-term, day-to-day incremental requirements against longer-term cultural changes. Many CIOs are scratching their heads. Is my service desk investment paying off? Is my service desk delivering true business value? Are we incurring costs that are not under control? Are we able to leverage the service desk beyond IT use cases?
