Businesses who offer online delivery services absolutely need to have a delivery tracking software (be it food delivery, grocery, or courier service). The app is handy for finding out the location of the order, checking in with the delivery person, and updating the customers.
What will happen if you don’t use this app?
- Customers might not be aware of the location and timing of the package’s distribution.
- If the package is being delivered by mail, the recipient will need to make several trips to the post office. Once more, this represents a major resource drain (both time and money).
- If the product is misplaced during transit, the customer will have to go through a number of hoops to get it—that is, if he can.