Technology’s Key Role For Small And MediumSize Businesses.
Forrester has long maintained that a productive employee is an engaged employee, and an engaged employee is good for the business. To maintain happy, productive employees, organizations must create positive experiences by balancing the demands employees face in their daily work and the resources they need to meet them. For this reason, the practice of managing employee experience (EX) has become increasingly important to today’s business leaders. Especially during times of monumental global change, organizations must pay attention to the ramifications of good — and bad — EX.
