HOW DOES AN ENGINE MANUFACTURER REV SALES ENGINES TO MAXIMIZE THE CUSTOMER EXPERIENCE

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They can be found in ships, heavy land and rail vehicles, and power-generation facilities. High-performance motors from Rolls Royce Power Systems AG (RRPS) keep machines running all over the world. However, to tap into new business potential and increase customer loyalty, RRPS sought to realign its sales and service processes. It also needed a cloud-based platform for customer relationship management to help it achieve its envisaged transformation from engine manufacturer to comprehensive solutions provider.

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